This discussion topic has been answered Discussion topic: Sky Animation pin protection
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Message posted on 02 Dec 2025 06:27 PM
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Any ideas why sky animation is now pin protected?
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Message posted on 03 Dec 2025 12:31 PM
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On a similar thread on the Sky Q board Sky have confirmed this issue has now been resolved.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Message posted on 02 Dec 2025 06:36 PM
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The film IF 19brating
Message posted on 02 Dec 2025 06:41 PM
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Re: Sky Animation pin protection
Some of the films are wrongly being listed as rated 18, so require a PIN before 9pm.
Message posted on 02 Dec 2025 06:50 PM - last edited: 02 Dec 2025 08:30 PM
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Re: Sky Animation pin protection
Perhaps make the Viewer Relations Team aware (if they aren't already) by emailing them at viewerR@sky.uk
(Marked as temporary answer so make it more visible to newcomers to thread).
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on 02 Dec 2025 06:56 PM
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Re: Sky Animation pin protection
Will do. Thanks
Message posted on 02 Dec 2025 07:30 PM
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Film certification
Since yesterday evening, films with a PG or U rating (and maybe others) are changing to 18 rating when they start - so I'm having to enter my PIN each time. On the "info" bar, family films are showing as 18 certification. I cannot contact any technical support team to help fix this. Any ideas why this has just started to happen, and how to fix the problem?
Message posted on 02 Dec 2025 07:32 PM
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Re: Film certification
I have moved your post into a post discussing this issue.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 02 Dec 2025 08:12 PM
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Incorrect age rating
Is anyone else having issues with incorrect age rating on sky animation ? All the films this evening are now rated 18 and require a pin to watch rather than being U.
Message posted on 02 Dec 2025 08:22 PM
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Re: Incorrect age rating
What channel number is this happening on ?
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Message posted on 02 Dec 2025 08:24 PM
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Re: Incorrect age rating
Channels 305 & 306. Also happening on sky go
Message posted on 02 Dec 2025 08:28 PM
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Re: Incorrect age rating
Just checked for you and I am seeing the same so you can report this to Sky via the email address - viewerR@sky.uk
Your post has been moved to a topic already created about this issue.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 03 Dec 2025 01:01 AM
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Re: Sky Animation pin protection
It's happening here too, tried restarting the box to no avail, went through all the pin protection to make sure they were still all turned off before realising the movies have been incorrectly marked as 18's - I was watching Noah's ark 😩 which should be a U.
Went along the guide and can see that every movie upcoming tonight on animation (the channel I usually leave on overnight because it doesn't usually request pin) has its normal ratings of PG and U but as Teen titans just started it switched it from rating U to 18 before my very eyes.
A glitch is definitely glitching!
Message posted on 03 Dec 2025 09:42 AM
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Re: Sky Animation pin protection
Just tested again this morning and now the pin has been removed from channel 305. Sky animation 😁
Message posted on 03 Dec 2025 12:31 PM
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On a similar thread on the Sky Q board Sky have confirmed this issue has now been resolved.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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