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Discussion topic: Satellite issue

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This message was authored by Hayley90 This message was authored by: Hayley90

Satellite issue

All my channels are working apart from 512 which is showing a blue screen with the message no satellite signal. It works in mobile devices.  Anyone have any ideas? 🤷‍♀️

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Satellite issue

Posted by a Superuser, not a Sky employee. Find out more

Which Sky System do you have?

 

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by nigea99 This message was authored by: nigea99

Re: Satellite issue

Posted by a Superuser, not a Sky employee. Find out more

@Hayley90 wrote:

All my channels are working apart from 512 which is showing a blue screen with the message no satellite signal. It works in mobile devices.  Anyone have any ideas? 🤷‍♀️


GB News moved transponder to a wide European footprint rather than a narrower UK/Ireland one

 

this means that any slight mis-alignement of the dish can result in loss if the channel      (as well as CNN & Bloomberg which use the same Transponder)

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