HBO Max sign in does not work

[Walkes78]

HBO Max does not recognise my email to sign in.and when called sky they said they would look into it after keeping me on the phone for 45minutes and never returned my call. What can I do?

[lainys]

Hi there @Walkes78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[BobTbuilder]

Same problem. Activated HBO Max, but when asked to sign in doesn't recognise the email sky told me to use.

[Jason-]

Hello @BobTbuilder, thanks for the post and sorry to see you're having problems signing into the HBO Max app 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[BobTbuilder]

can you send me another invite please, support are taking so long to reply it timed out...

[Jason-]

Hello @BobTbuilder, sorry our chat has timed out. I've sent you a new invite and provided an update regarding your case. 

Chat to you soon! 👍🏻

Thanks, Jason

[PDJL1]

I can't make it work either. Can you start a private chat with me as the chatbot is getting me nowhere. HBO were helpful,

but said you need to sort it 

[PDJL1]

This is what I got from HBO - if it's of any help in sorting out my issue 

I have checked and found out that your email is correct but the issue lies with migration from Discovery plus to HBO Max for TNT Sports.

I would request to get in touch with your provider partner Sky and I am sure they can unlink the account and link again freshly and I am sure that it will be resolved 

[BobTbuilder]

they took a while, but the solution for me was to choose to create a new account using a different email address, rather than trying to link it to my sky email...

[PDJL1]

Was that a new sky account email to match the HBO one ?

[BobTbuilder]

no, on sky there was the option to login to hbo or create a new account, I just chose the create new account, it took me to the HBO website via the qr code, I entered a new completely unrelated email, and it just worked.  I guess the QR code was the bit that linked the newly created account to sky...

[PDJL1]

I'll give it a go. Thanks so much for your help. The bots drive me mad!! 

[PDJL1]

Hopefully I can watch the rugby again at tts beginning of the season 

[PDJL1]

Spoke too soon. Whenever I try to activate HBO max TNT sports it either does nothing or if I want an account I have to pay