HBO Max sign in does not work

[Walkes78]

HBO Max does not recognise my email to sign in.and when called sky they said they would look into it after keeping me on the phone for 45minutes and never returned my call. What can I do?

[lainys]

Hi there @Walkes78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[BobTbuilder]

Same problem. Activated HBO Max, but when asked to sign in doesn't recognise the email sky told me to use.

[Jason-]

Hello @BobTbuilder, thanks for the post and sorry to see you're having problems signing into the HBO Max app 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[BobTbuilder]

can you send me another invite please, support are taking so long to reply it timed out...

[Jason-]

Hello @BobTbuilder, sorry our chat has timed out. I've sent you a new invite and provided an update regarding your case. 

Chat to you soon! 👍🏻

Thanks, Jason