Discussion topic: Black Site download

This message was authored by: Daniel0210 · ‎12 Aug 2022

There have been a few reports re this. In case you’re not aware you aren’t addressing Sky here. This is primarily a customer helps customer forum so there’ll be no automatic contact from Sky as a result of you posting on the here.

Which platform is this on; Q, + or Glass?

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This message was authored by: Daceb · ‎12 Aug 2022

I wasn't aware sky wouldn't see this post, I clicked on a link via their main website so figured they may have sky representative overseeing, but appears there is no way to just reach out to sky over this kind of situation, on sky Q and I am assuming it is just a bug but no idea where I can just send feedback/bug report, thanks anyway, will leave this post up in case any one else has same issue and has a deeper insight into why sky is now bundling TV programs with sky movies premiere

This message was authored by: SKY1992bf · ‎12 Aug 2022

@Daceb It's probably an error which sky have been made aware of in a closed area

cc @Daniel0210

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This message was authored by: SKY1992bf · ‎12 Aug 2022

@Daceb It might also be worth emailing details of the issue to viewerR@sky.uk and also if you have an account posting the same to the sky help team on Twitter

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This message was authored by: SKY1992bf · ‎12 Aug 2022

@Sparto There have been a number of reports of this issue so there might be an issue skys end

It might be worth you emailing details of the issue to viewerR@sky.uk and also if you have an account posting the same to the sky help team on Twitter

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: caesarome · ‎12 Aug 2022

@nigea99

Isn't it a pay per view film though, if so as others have reported it here previously then I think it would be better suited to this forum.

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This message was authored by: nigea99 · ‎12 Aug 2022

@caesarome wrote:

@nigea99

Isn't it a pay per view film though, if so as others have reported it here previously then I think it would be better suited to this forum.

It is today's premier on Cinema

This message was authored by: caesarome · ‎12 Aug 2022

Gotcha, will move it again !

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This message was authored by: caesarome · ‎12 Aug 2022

@Sparto

The Viewer Relations team are Sky are the people to inform about this, they can be contacted via this email address - viewerR@sky.uk

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This message was authored by: RaymondGoatcabin · ‎12 Aug 2022

I also had an episode of Magnum P.I. before the film. Guess it's just a glitch.

I'm quite glad it happened as I quite enjoyed Magnum. I can't say the same for Black Site, which was, on the whole, pretty dismal.

This message was authored by: Laing1 · ‎13 Aug 2022

@RaymondGoatcabin wrote:

I also had an episode of Magnum P.I. before the film. Guess it's just a glitch.

I'm quite glad it happened as I quite enjoyed Magnum. I can't say the same for Black Site, which was, on the whole, pretty dismal.

@RaymondGoatcabin Sky are aware of this and looking in to it

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This message was authored by: Kirsty+S27 · ‎24 Aug 2022

Hi all,

Can anyone who is having issues with the film Black Site playing an episode of Magnum PI please delete the download, then permenantely delete it. After this please try to re-download it and let us know if Magnum PI still plays or if its the film.

Thank you.

Kirsty

Community Manager

This message was authored by: LGUser · ‎24 Aug 2022

@Kirsty+S27 wrote:
Hi all,

Can anyone who is having issues with the film Black Site playing an episode of Magnum PI please delete the download, then permenantely delete it. After this please try to re-download it and let us know if Magnum PI still plays or if its the film.

Thank you.

I've not downloaded Black Site before today, but there is no episode of Magnum P.I. showing with the UHD version.

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