unable to make calls on the landline

[ao6889]

For the past few weeks there has been an awful crackling on the land line but this morning I couldn't dial out to any number. I have tried all the 'fix it' suggestions onlinee but to no avail. Similarly,  during the same period the broadband connection has been dropping out for no apparent reason and after a few minutes, re-establishing itself. I really need someone who knows what they are doing to  invstigate. Any suggestions? 

[mae-3]

@ao6889 

Use the Sky App to run a diagnostic of the broadband line it should allow you to book an engineer to fix the fault.

[ao6889]

I din't have the Sky App, nor do I have a mobile phone

[mae-3]

@ao6889 

I'll escalate the post to Sky you have a fault with the telephone line with the crackling and poor broadband speeds.

[mae-3]

@ao6889 

Look out for the colourful bubble on your browser when Sky messages you.

[Tom-W19]

Thanks for escalating. We've sent an invite to @ao6889.