Discussion topic: Sagging telephone cable from pole to my house.

This message was authored by: Groovy3chick · ‎15 Dec 2023

We are rather concerned by our outside cable from the pole to our house. It is sagging rather badly and needs to be seen to as soon as possible. Thank you.

This message was authored by: TimmyBGood · ‎15 Dec 2023

@Groovy3chick

Unfortunately if it's not actually hazardous and broadband/phone is still working, you're unlikely to get anywhere with either Openreach or Sky: they essentially don't do preventative maintenance.

A leaning pole might get their attention, though.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Daniel0210 · ‎15 Dec 2023

@Groovy3chick

If it's 'dangerous' to passing vehicles / pedestrians etc report it direct to Openreach

https://www.openreach.com/help-and-support/damage-health-and-safety

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎15 Dec 2023

@Groovy3chick

Unfortunately if it's not actually hazardous and broadband/phone is still working, you're unlikely to get anywhere with either Openreach or Sky: they essentially don't do preventative maintenance.

A leaning pole might get their attention, though.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sagging telephone cable from pole to my house.

Sagging telephone cable from pole to my house.

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Re: Sagging telephone cable from pole to my house.

Re: Sagging telephone cable from pole to my house.

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