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Discussion topic: unable to make calls on the landline

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This message was authored by: ao6889

Message posted on ‎13 Dec 2023 09:12 PM

unable to make calls on the landline

For the past few weeks there has been an awful crackling on the land line but this morning I couldn't dial out to any number. I have tried all the 'fix it' suggestions onlinee but to no avail. Similarly,  during the same period the broadband connection has been dropping out for no apparent reason and after a few minutes, re-establishing itself. I really need someone who knows what they are doing to  invstigate. Any suggestions? 

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Message posted on ‎14 Dec 2023 06:00 AM

Re: unable to make calls on the landline

@ao6889 

 

Use the Sky App to run a diagnostic of the broadband line it should allow you to book an engineer to fix the fault.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS. Dr Mae-03 PhD.
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This message was authored by: ao6889

Message posted on ‎14 Dec 2023 03:05 PM

Re: unable to make calls on the landline

I din't have the Sky App, nor do I have a mobile phone

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This message was authored by: mae-3

Message posted on ‎14 Dec 2023 03:12 PM

Re: unable to make calls on the landline

@ao6889 

 

I'll escalate the post to Sky you have a fault with the telephone line with the crackling and poor broadband speeds.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS. Dr Mae-03 PhD.
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This message was authored by: mae-3

Message posted on ‎14 Dec 2023 03:17 PM

Re: unable to make calls on the landline

@ao6889 

 

Look out for the colourful bubble on your browser when Sky messages you.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS. Dr Mae-03 PhD.
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Message posted on ‎15 Dec 2023 10:32 AM

Re: unable to make calls on the landline

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @ao6889.

Thanks
Tom
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