Discussion topic: trying to find my Sky UAN
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Message posted on 25 Oct 2023 10:35 AM
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trying to find my Sky UAN
I have switched BB provider. The new provider is unable to activate my phone line without the Sky UAN.
It's not in my bill. Does anyone know how I can find it?
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Message posted on 25 Oct 2023 12:37 PM - last edited: 25 Oct 2023 12:38 PM
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Re: trying to find my Sky UAN
Comreg advises:
In 2010, ComReg amended the conditions of the General Authorisation. It is now mandatory for all service providers to include a Universal Account Number (UAN) on each bill. If the service provider in question does not use UANs, they must include any account reference number that the customer can use if they wish to switch providers.
In some circumstances a consumer will need a a Universal Account Number UAN to switch their service from one provider to another. If this applies to you the UAN should be displayed on your bill. If you encounter an issue where the UAN is not on your bill please request this from your service provider. If you do not receive this please contact ComReg’s consumer care team.
Note that a Sky call centre in the UK or elsewhere in the world may not be aware what a UAN is.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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