sky talk not working

[Painfulcoin]

Hello

Can someone advise, my broadband works ok, but phone line is dead, no dial tone, and cant make or recieve calls? 

Any suggestions? 

Can phone line be tested skys end or not?

thanks

[Mark39]

Are you new to Sky broadband? If your Sky broadband Hub has an LED labelled 'Voice' on the front panel and it's lit, is your phone plugged into the Hub?

[Painfulcoin]

No not new, been over 10 years with them, and the phone is plugged into micro filter like it has been for the last 10 years. Any suggestions?

[Mark39]

You could try the simple connection test here.  Ignore the fact that it says it's for broadband - it's the same copper line for both.

If that doesn't detect a fault it's probably best to report it to Sky. If you wish, we can ask the messaging team to contact you here via a private online chat so that you can do that.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Painfulcoin]

I did the test says broadband working fine. Yes please how do I go about getting a private chat organised. 

Thanks for your help

[Mark39]

I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Painfulcoin.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Painfulcoin]

Thanks for sorting the fault which is externally and waiting for engineer as you stated. Can I ask one thing. The broadband which was always working is now intermittent today, could this be related to to the external fault as well? 

[Mark39]

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@Painfulcoin wrote:

Can I ask one thing. The broadband which was always working is now intermittent today, could this be related to to the external fault as well? 

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That's entirely possible, yes.