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Discussion topic: re-port landline

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This message was authored by Pizmac This message was authored by: Pizmac

re-port landline

we were previously with Sky for broadband and landline, then moved to Commuity Fibre for both. Unfortunatly they are unable to get the BB working with the Sky Q mini boxes so we are returning to Sky. Sky now tell us they are unable to port our landline number over. Does anyone know why? and is there anything we can do about it?


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This message was authored by mormegil This message was authored by: mormegil Answer

Re: re-port landline

With the previous case we found that the wrong lcp was supplied by sky during the booking process which is why the orders failed

 

community fibre is supplied by a company called gamma and that is who the losing provider has to be selected as for the replacement order to work

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This message was authored by Mark39 This message was authored by: Mark39

Re: re-port landline

Posted by a Superuser, not a Sky employee. Find out more

It appears that porting your number from any full fibre provider isn't currently possible. I don't know the technical reasons behind it, but to my knowledge there's nothing you can do about it, I'm afraid.

Pizmac
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This message was authored by Pizmac This message was authored by: Pizmac

Re: re-port landline

but Community Fibre say ir shouldn''t be a problem?

This message was authored by Mark39 This message was authored by: Mark39

Re: re-port landline

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure they would know. Have you asked Sky for a reason?

Pizmac
Topic Author
This message was authored by Pizmac This message was authored by: Pizmac

Re: re-port landline

we've tried - they just say "not possible!" - will try and talk to someone a bit higher up tomorrow. Thanks anyway Mark

This message was authored by mormegil This message was authored by: mormegil

Re: re-port landline

It sounds like community fibre don't have a porting agreement with sky so it can only be ported out and not back in, did sky originally supply your number or was it provided by a different range holder like bt as they could also be blocking the port order

Pizmac
Topic Author
This message was authored by Pizmac This message was authored by: Pizmac

Re: re-port landline

Sky had our landline number originally and then it was taken over by. Community fibre. We're just trying to "undo" that

This message was authored by Bindi2 This message was authored by: Bindi2

Re: re-port landline

Hi I moved from Sky to Community fibre what a nightmare trying to revert back to Sky. I am hoping I can keep my landline number. Please advise what can I do to retain my number which I had for several years. Any advise most grateful 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: re-port landline

Posted by a Superuser, not a Sky employee. Find out more

@Bindi2 

It seems like the problem faced by the OP is the same in your case. If Sky say it's not possible we can't dispute that. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Bindi2 This message was authored by: Bindi2

Re: re-port landline

Hi Daniel thank you for the information I will call Sky today to find out what could be done. 👍

This message was authored by mormegil This message was authored by: mormegil Answer

Re: re-port landline

With the previous case we found that the wrong lcp was supplied by sky during the booking process which is why the orders failed

 

community fibre is supplied by a company called gamma and that is who the losing provider has to be selected as for the replacement order to work

Pizmac
Topic Author
This message was authored by Pizmac This message was authored by: Pizmac

Re: re-port landline

thanks to Mormegil above our case has finally succeeeded after multiple attempts.  You need to speak to the Order Recovery Team who should by now be aware of this problem.  Mormegil reported it to the IT department who implemented a "fix" for the Community Fibre landline port. Try again! don't give up!

Pizmac
Topic Author
This message was authored by Pizmac This message was authored by: Pizmac

Re: re-port landline

not true Daniel - Sky have fixed it for us!

This message was authored by Bindi2 This message was authored by: Bindi2

Re: re-port landline

Hi thank you for the update I will try the recovery team.

This message was authored by Bindi2 This message was authored by: Bindi2

Re: re-port landline

Hello Sky is telling me my number has ceased and I should contact BT to obtain a telephone land line and ask for my old nu,ber back but BT advised my line is live. I need to ask Sky to request my number back. 

Can anyone advise who I should speak to as customer service are not transferring me to the order recovery team. thanks 

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