Discussion topic: phone line is not working.

This message was authored by: Bowpeep85 · ‎07 Aug 2022

Hi,

my Grandmothers phone line is not working. She can't make or receive calls. She relies on the phone line for her personal alarm system at home, incase she falls etc, so we need it sorted asap.
thanks

This message was authored by: Daniel0210 · ‎07 Aug 2022

@Bowpeep85

We are customers here so you aren't reporting anything to Sky on the forum. Is her Sky broadband working okay? Has she got other means to report it to Sky? Are you already an authorised person on her account to speak to Sky on her behalf and you know the answers to her security questions?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: phone line is not working.

phone line is not working.

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