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Discussion topic: phone line is not working.

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Avatar for Bowpeep85
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This message was authored by: Bowpeep85

Message posted on ‎07 Aug 2022 01:19 PM

phone line is not working.

Hi, 

my Grandmothers phone line is not working. She can't make or receive calls. She relies on the phone line for her personal alarm system at home, incase she falls etc, so we need it sorted asap. 
thanks 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Aug 2022 01:29 PM

Re: phone line is not working.

Posted by a Superuser, not a Sky employee. Find out more

@Bowpeep85 

We are customers here so you aren't reporting anything to Sky on the forum. Is her Sky broadband working okay? Has she got other means to report it to Sky? Are you already an authorised person on her account to speak to Sky on her behalf and you know the answers to her security questions? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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