Yes, I get that but previously one could ask and talk easily to a specialist department within Sky this was esily found on the site and get immediate answers and so access to such information but now it isn't so now its an "automated services" so really generic and faceless surely after this amount of time with the outage there should be an update to "where, what and numbers affected"
Plus, currently there are updates with major install at road level and telephone pole height in my area for third party fibre install, I bet Sky will challenge and get compensation for such outages if caused by the 3rd Party works but what about us customers ?
Finally, This has happended at the worst possible time as daughter is expecting her first baby and the Land line is a priority service as my home cell is unreliable for important calls
So the service for information up dates is a backwards step and a cost saving measure by Sky I bet .....so not that believe in better moto that once was so important.
