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Discussion topic: our phones

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This message was authored by: ianpower002

Message posted on ‎19 Jun 2023 09:51 AM

our phones

Can phone out but cannot recieve calls

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This message was authored by: caesarome

Message posted on ‎19 Jun 2023 09:52 AM

Re: our phones

Posted by a Superuser, not a Sky employee. Find out more

Is this with a landline phone or a Sky Mobile phone ?

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This message was authored by: ianpower002

Message posted on ‎19 Jun 2023 10:04 AM

Our Landline Phones

Can call out but cannot recieve calls since the phones have been connected to the Sky Hub

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This message was authored by: GD1

Message posted on ‎19 Jun 2023 10:08 AM

Re: Our Landline Phones

Posted by a Superuser, not a Sky employee. Find out more

@ianpower002  I've merged your 2nd thread to your original thread as it provides clarity about the issue.  Post also moved to the Sky Talk forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Mark39

Message posted on ‎19 Jun 2023 10:21 AM

Re: Our Landline Phones

Posted by a Superuser, not a Sky employee. Find out more
@ianpower002 wrote:

Can call out but cannot recieve calls since the phones have been connected to the Sky Hub

Are you new to SkyTalk/Broadband? If so, when was your service activated? What colour is the Voice light on your Hub?

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Message posted on ‎19 Jun 2023 01:09 PM

Re: our phones

Was activatd on June 15th and all lights are green

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This message was authored by: caesarome

Message posted on ‎19 Jun 2023 01:22 PM

Re: our phones

Posted by a Superuser, not a Sky employee. Find out more

Is your phone cable plugged into the back of your Sky hub ?

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Message posted on ‎19 Jun 2023 01:24 PM - last edited: ‎19 Jun 2023 01:24 PM

Re: our phones

Posted by a Superuser, not a Sky employee. Find out more

@ianpower002 It's not uncommon for full phone activation to take 24 hours, but it should have completed by now. Try restarting your Hub by switching it off at the plug for 30 seconds. If you still have the same problem, I'd report it to Sky. Dial 150.

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Message posted on ‎20 Jun 2023 10:50 AM

Problem with Landline Phone reception

can call out but cannot recieve calls with landline cannot call Sky because cannot call out

tried to reboot HUB suggested by a user but still not working

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Message posted on ‎20 Jun 2023 10:55 AM - last edited: ‎20 Jun 2023 10:58 AM

Re: Problem with Landline Phone reception

Posted by a Superuser, not a Sky employee. Find out more
@ianpower002 wrote:

can call out but cannot recieve calls with landline cannot call Sky because cannot call out

tried to reboot HUB suggested by a user but still not working

@ianpower002 

That statement is confusing. You state you can call out, but state you can't call Sky because you can't call out? 
Try the troubleshooting in this link

https://www.sky.com/help/articles/fix-phone-problems-start  

 

edit: merged with original thread.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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