lost old landline number without my knowledge

[GD1]

@Mr112345   Please read the following link as this explains how to post/reply in the community https://helpforum.sky.com/t5/Get-Started/bd-p/flow?step=3

[Mr112345]

First against court, what will court do? than  what will I claim against? Then rambling on about what loss of service doesn't apply to me. You don't even know if I'm a business or residential. So you agree with business it's a loss but not with residental. [Removed]

Moderator notes: Removed foul comments.

[Mark39]

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@Mr112345 wrote:

It doesn't matter what I'm using it for, if it's a loss of service due to change of number, than same would apply for domestic. And I have just googled it and I am right. You do not know what loss of service is!

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You're wrong. You're confusing loss of a service (which you consider to be your phone number) with total loss of service which means inability to make or receive calls. It's the latter that the auto compensation scheme applies to. But you carry on.....

[Mr112345]

Even if you are correct I can still claim for damages through court so Yeah continue telling me I'm wrong.

[GD1]

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@Mr112345 wrote:

Even if you are correct I can still claim for damages through court so Yeah continue telling me I'm wrong.

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For what?  You said you have a Business number "If your business number has changed and your customers can't reach is it not a loss of service?"  Yet you have signed up to a domestic service, therefore you've used the incorrect service for your neeeds, the terms & conditions are clear on what a service is for, the courts will read those T&C's.

But good luck as you're going to need it.

[Daniel0210]

@Mr112345 

Even if you only use the line for domestic use you won't be due any compensation / damages as

• presumably your broadband is working okay
• your landline is working for incoming and outgoing calls but just not with the landline number you were hoping for

Therefore there has been no loss of service. Thats the crux of the matter. 

[Mr112345]

@GD1 for damages of loosing my number they I had for over 50+ years is that not clear?

[GD1]

@Mr112345  Good luck with that.

[Daniel0210]

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@Mr112345 wrote:

@GD1 for damages of loosing my number they I had for over 50+ years is that not clear?

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@Mr112345 

We just seem to be repeating ourselves. That is not a total loss of service. 

[Mr112345]

@Daniel0210 maybe not total loss, but losing a number is a loss. 

[Mr112345]

I wonder who's deleting my comments just for not agreeing. 

[Mark39]

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@Mr112345 wrote:

@Daniel0210 maybe not total loss, but losing a number is a loss. 

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You would have to convince anyone from who you're seeking to make a claim that your financial loss , as a domestic customer, arising from losing your number to be anything  more than negligible. 

[Darryll]

This has happened to me, realising just yesterday after broadband activation last Thursday and myself changing the phones around to lead from the hub and hearing a tone.

I don't even have a clue what my new number is, despite them saying they would port the old one across (which I have had for 20 plus years).

I have received no communication from Sky advising of a new number, and I have no idea what my skytalk package is, i.e. tarrifs etcetera.

Any links or advice anyone can provide in terms of how I might find out the number/tarrif terms?

Cheers,

Darryll

[Mark39]

@Darryll you can find your number by dialling 17070 on your landline phone. The default tariff is Pay as you TalK, which has no inclusive calls - you pay for every call.

You can find a link to the Tariff Guide here: https://www.sky.com/help/home/sky-talk/talk-policies-and-info/sky-talk-user-manuals/articles/downloa...

[GD1]

@Darryll  You can either dial 17070 on your landline or call your mobile from the landline to obtain the new number, it should also be within your account billing area under broadband.