lost old landline number without my knowledge

[Darryll]

Brilliant, thank you both so much 😊

[Derek101]

I had the same problem last month and have lost the phone number Ive had for over 20 years. When I called to find out what happened all I got was basically an "oops that didnt happen......oh well......". GREAT WORK SKY!!! On a positive note I got the chance to teach the customer service guy that you can keep you phone number when moving house. He was adamant that phone numbers where locked to the line. 

[Darryll]

I actually found support on the app utterly dire!  I waited about two days for a response and then it simply confirmed the broadband deal I was on!!!!  That said, if I am honest, by losing the old number, which barely anyone phoned anymore, it has actually been a bit of a 'win'.  I have lost all the old spam calls, and the new number is actually very memorable 🙂