landline not working, cannot contact sky

[mark514]

This is madness, phoneline not working but bot tells to phone to report the problem, hmmmm phone line not working and i dont have a uk mobile

[caesarome]

@mark514 

What is the background to this so have you just joined Sky Broadband and Talk, changed your broadband product or has the phone line just stopped working ?

[mark514]

Phone just stopped working, no dial tone and cannot ring out, internet broadband running at a snails pace, phone and internet service been in place for 15 years plus

[GD1]

@mark514   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @mark514.

[TusharKapoor]

Hey!!
If your landline is not working and you do not have a UK mobile number, try contacting Sky through live chat on the website or on social media. Also, you can use VoIP services, or ask a friend or neighbor to call on your behalf. 

[mark514]

Thanks , neighbor has same problem and has reported

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.