03 Nov 2023 11:47 AM
Just got sky broadband and talk but don't think old by phones will work on it ? Either how do I get that to work ( no where for cable) or which type of phone should I look to buy in order to use sky talk
03 Nov 2023 11:55 AM
Posted by a Superuser, not a Sky employee. Find out more@Katherinebrown Any standard phone that plugs into the old phoneline work with Sky's VOIP as the phone simply plugs into the back of the hub, the hub does all the conversion for the standard phone to work..
03 Nov 2023 12:18 PM
Posted by a Superuser, not a Sky employee. Find out more
Note that BT 'Digital Voice' handsets supplied alongside BT Broadband will not work with any other ISP.
03 Nov 2023 01:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@Katherinebrown wrote:
Just got sky broadband and talk but don't think old by phones will work on it ? Either how do I get that to work ( no where for cable)..
If you have Sky internet calls, also known as Sky VOIP, you'll have a broadband Hub which has a standard phone socket at the rear.
03 Nov 2023 01:36 PM
Posted by a Superuser, not a Sky employee. Find out more
10 Nov 2023 09:16 AM
There are 3 sockets in the hub. Two are labelled with a phone sign and one unlabelled purple one. The left and right look like the old RJ45 standard socket but the middle one is narrower and is labelled "UK". If I buy a regular landline handset and answering machine, will it come with the narrower plug.? Any info gratefully received. Regards.
10 Nov 2023 09:36 AM
Posted by a Superuser, not a Sky employee. Find out more
@Dr+DJ wrote:
There are 3 sockets in the hub. Two are labelled with a phone sign and one unlabelled purple one. The left and right look like the old RJ45 standard socket but the middle one is narrower and is labelled "UK". If I buy a regular landline handset and answering machine, will it come with the narrower plug.? Any info gratefully received. Regards.
The middle socket you refer to is a standard UK phone socket. A UK landline phone handset will come with a standard phone plug to fit the middle socket.
10 Nov 2023 10:38 AM
Thank you! Clarified just fine. Regards
22 May 2024 02:14 PM
This is SCANDALOUS that BT sell cordless phones that will not connect to a non BT router!!! I had a BT telephone and broadband service installed in our new apartment two years ago but concluded that broadband connection was inconsistent so moved to Sky broadband last week - all fine except I've lost the use of landline, which is only needed for incoming calls. So I now need to buy another phone. BT are devious and dishonest by making such restrictive phones!!
22 May 2024 02:25 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you think it's that scandalous perhaps you should vent your frustration towards BT?
22 May 2024 02:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@DavidLittle wrote:
This is SCANDALOUS that BT sell cordless phones that will not connect to a non BT router!!!
To be fair, I believe BT also sell phones that aren't designed specifically for their Digital Voice service. They do work with Sky's Hub.
22 May 2024 02:32 PM - last edited: 22 May 2024 02:47 PM
Posted by a Superuser, not a Sky employee. Find out more
@DavidLittle wrote:
BT are devious and dishonest by making such restrictive phones!!
BT is a private company in competition with Sky, and entirely at liberty to do such a thing if they choose to: given they are the only ISP which has also spent a century making phone hardware, it would perhaps be more surprising if they didn't leverage that advantage by developing a bespoke system to offer to their own broadband customers.
If BT doesn't adequately inform subscribers that they will lose use of such equipment if they switch ISP, that's also up to them.
01 Jun 2024 07:54 PM
Yep, OK for BT to do this IF they warn you that their landline phone will only work with their router.
Having spent time researching I conclude that I have two "good" BT phones that don't work now I'm on Sky so will have to scrap them (more electrical waste!) and buy a new compatible phone - GRRRR!
02 Jun 2024 09:36 AM
Posted by a Superuser, not a Sky employee. Find out more
@DavidLittle wrote:
I have two "good" BT phones that don't work now I'm on Sky so will have to scrap them (more electrical waste!)
There appears to be something of a second-hand market on eBay.
30 Jul 2024 06:16 PM
Thanks for all your responses. We've decided to do without a landline, though using the one provided in Sky's package for incoming calls would have had no cost.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion