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Discussion topic: What phone to use for digital calls?

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This message was authored by Owl64 This message was authored by: Owl64

What phone to use for digital calls?

I had digital calling with bt recently moved to sky but my bt phone won't connect to sky what phone is recommended. 

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This message was authored by GD1 This message was authored by: GD1

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@Owl64  Any srtandard telephone handset will work.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by cymru123 This message was authored by: cymru123

Re: What phone to use for digital calls?

If your current phones are BT Digital Voice handsets these will only work with BT's Kit and service.

 

Sky's Digital Voice equivalent (Internet calls) works with any modern corded or cordless handset that can plug into a normal phone port. You just plug it into the phone port on the back of the Sky router 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@cymru123 wrote:

If your current phones are BT Digital Voice handsets these will only work with BT's Kit and service.

 


Specifically wireless BT Digital Voice handsets can only link with a BT Smart Hub 2 because it's that model of Hub which acts as the handset base-station and BT chose not to make them with wider compatibility.

 

A Digital Voice branded cabled handset should be able to plug into the 'phone' port on the rear of a Sky Broadband Hub, but some BT-specific functionality may not be available.

 

 

@Owl64 

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Owl64 

 

Did you keep your old BT Digital Voice landline number? Was it successfully ported over to Sky?

This message was authored by mwfoster This message was authored by: mwfoster

Re: What phone to use for digital calls?

Just moved from BT to Sky,

  • phones wont work
  • BT would not let my number transfer
  • Sky failed to send promised Booster, they say one was delivered in Feb 22 - as we only moved here in July 22 suspect previous occupant has it. 
  • "Guaranteed" wifi in every room looks like a distant dream.
  • Current download speed 62 mb/sec against promised minimum of 100 mb/sec.
  • Certainly saves money.
  • At present not impressed with eith BT or Sky, hope it improves.
  • Cant find anyone on Sky to complain to.
This message was authored by Mark39 This message was authored by: Mark39

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@mwfoster wrote:

Just moved from BT to Sky,

  • phones wont work

Are your phones plugged into your broadband Hub? They're unlikely to work from a wall socket

 

  • BT would not let my number transfer

Not a Sky issue

 

  • Sky failed to send promised Booster, they say one was delivered in Feb 22 - as we only moved here in July 22 suspect previous occupant has it. 

Something you would need to follow up with Sky

 

  • "Guaranteed" wifi in every room looks like a distant dream.

This explains the Wifi Guarantee, and what you need to do to claim

 

  • Current download speed 62 mb/sec against promised minimum of 100 mb/sec.

The promised minimum is the speed to your Hub, not the speed from your Hub to wifi connected devices

 

  • Certainly saves money.
  • At present not impressed with eith BT or Sky, hope it improves.
  • Cant find anyone on Sky to complain to.

See here for the various ways you can complain


 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@mwfoster wrote:

  • "Guaranteed" wifi in every room looks like a distant dream.

Unfortunately the only actual 'guarantee' is a small refund if the terms of the scheme (3Mbs or 10/25Mbs) aren't met.  No ISP actually guarantees speed or coverage in all cases because that's essentially impossible without costing the provider more than any particular subscription is worth to them.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@mwfoster wrote:

Just moved from BT to Sky,

  • phones wont work

As noted above, if those are BT 'Digital Voice' handsets they only function when BT is the ISP: that's BTs choice as the only ISP to have own-brand telephone hardware.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Mark39 This message was authored by: Mark39

Re: What phone to use for digital calls?

Posted by a Superuser, not a Sky employee. Find out more

@mwfoster seems the links I mentioned escaped from my post.

 

Wifi Guarantee: https://www.sky.com/help/articles/wifi-guarantee

How to complain: https://www.sky.com/help/articles/how-to-make-a-complaint

This message was authored by Nigel060554 This message was authored by: Nigel060554

Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not appear

What type of land line phone do I need to work on sky talk as it appears my old Bt full fibre phones are not compatible 

This message was authored by GD1 This message was authored by: GD1

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

Posted by a Superuser, not a Sky employee. Find out more

@Nigel060554  Please see replies in this thread.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mark39 This message was authored by: Mark39

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

Posted by a Superuser, not a Sky employee. Find out more

@Nigel060554 wrote:

What type of land line phone do I need to work on sky talk as it appears my old Bt full fibre phones are not compatible 


To summarise: BT's Digital Voice phones won't work. Any standard phone will.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

Posted by a Superuser, not a Sky employee. Find out more

@Nigel060554 

 

You need an analogue (not 'VOIP' / 'digital' / 'IP') handset or DECT basestation with a BT jack (British Standard 6312 431A) plug: this connects to the 'UK' marked phone socket on the rear of a Sky Broadband or Max Hub.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mwfoster This message was authored by: mwfoster

Re: What phone to use for digital calls?

I had the same problem and bought 2 x Panasonic cordless digital phones from Amazon and they work fine.

Anyone want 2 BT Advance Digital Home Phones?

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