Talk Shield Problem

[-Heather-]

Hi @pcdoc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and look into this further with you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[KrazyMonkey]

I chatted to them a few days ago and they did NOTHING.

They asked me to check the usual, delete cookies, clear history, try a different browser, a different device etc.

They then told me it wasn't at my end and they couldn't find a vault and then told me to just keep checking to see if it resolves on its own. POINTLESS!

I found out that you can switch the sheild on and off by dialing 1780 and selecting option 1.

[Mark39]

@KrazyMonkey we're still awaiting an update from Sky here. I suspect the customer services team aren't aware of the fault. You can actually manage most Sky Talk Shield functions from your phone handset as well as online: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-start  

[mc321]

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@Mark39 wrote:

@KrazyMonkey we're still awaiting an update from Sky here. I suspect the customer services team aren't aware of the fault. You can actually manage most Sky Talk Shield functions from your phone handset as well as online: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-start  

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But how do you see and block numbers?

Talk shield has been broken for more than a year via the mysky app https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App-Talk-Shield-Settings/m-p/5283739#M23932

And now we cant get to the settings online as the page wont load anymore

[Jonn0]

I need to see who called me yesterday so I've tried to open the Sky Talkshield page. On both Android phone and Windows 11 PC the page is just blank and doesn't load.

Anyone else having this issue?

[Mark39]

@Jonn0 yes. I've moved your post into an existing thread on the subject. See the post marked as the Answer for the current position.

[StaceD]

Hi everyone just to keep you posted that we are investigating and have been able to replicate the issue. We have identified a fix and are working to get it rolled out as quickly as we can to restore service. Thank you for your patience. 

[Mark39]

Thanks for the update @StaceD