Talk Shield Problem

[KrazyMonkey]

Hi, i'm unsure if this is the right forum for this, sorry if it's now.

The problem is i sign into Talk Shield but the page that gives you the option to switch it on or off doesn't appear. just a loading circle then nothing. i've cleared recent history and cookies but it still won't show.

It's been 3 or 4 days now

Thanks

[leics]

Anyone else getting a grey screen when logging into sky talk shield on laptop. It has worked fine in the six months since i activated it, but has a grey screen since yesterday.

it has never worked on my mobile app

[Mark39]

@leics try closing all. Sky websites, then clearing your browser cache (cookies erc). Or try a different browser. Then see if it loads normally.

[leics]

tried closing all. Sky websites, then clearing your browser cache (cookies erc), using different browser. still getting grey screen..

[Mark39]

@leics best report it to Sky then, I think. There haven't been any other posts mentioning it. You can call them on 150 (landline or Sky mobile)

[RRich2427]

When I login in to talk sheild my screen goes bank and I cannot access my star list to add numbers

[Mark39]

@KrazyMonkey, @RRich2427, @leics 

Several users now reporting problems with viewing the Sky Talk Shield. I'll ask Sky tomorrow if they're aware.

[KrazyMonkey]

Any news?

[Mark39]

Apologies all - I'll be honest, it slipped my mind. I've raised it now in closed forum.

[KevNewMedia · Accepted solution]

Hi everyone

Thank you for coming to the Community and reporting the problem, and thank you @Mark39 for tagging us.

I've escalated the problem to our support teams and will update everyone when we hear back.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.