Sky talk

[Highlinder]

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@Fluffy1979 wrote:

I understand completely but I had engineer here yesterday and was told to contact sky if problem. 

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Sorry to say I just give up.

[Mark39]

@Fluffy1979 we're not Sky, but we may be able to ask their Messaging team to contact you here, if you can help us out with answers to the questions asked. To recap.

1. is your phone plugged into your broadband Hub?

2. Is the Voice light lit?

3. If so, what colour?

You could also try restarting your Hub, by switching it off at the plug for 30 seconds, to see if it resolves the phone problem.

[Fluffy1979]

I've tried aĺ this as have  had problems before.  All plugged in aĺ perfect

[Fluffy1979]

I don't understand why the rudeness. I was told to contact sky if problem and this was route to take as i am deaf. I have done this route before and never experienced rudeness

[Daniel0210]

@Fluffy1979 

No one has been rude. We need you to answer the questions we've asked to best help you.

Now you've mentioned your hearing issues it may be worth being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[Fluffy1979]

I have answered questions three times its an engineering problem which is why I requested sky. I don't see the problem here why I can't be directed 

[Mark39]

Actualy you haven't answered the questions asked multiple times so there doesn't seem to be any point repeating them.

[caesarome]

@Fluffy1979 

You were asked what colour the light was and you replied with "the right colour", nobody can help you unless you answer this so what colour is that light ?

[Fluffy1979]

All lights are the right colour green

[Highlinder]

@Fluffy1979  So is the phone plugged into the wall or into the back of the router?

[Fluffy1979]

Hiya plugged into router

[Highlinder]

@Fluffy1979Do you know if it has a ring tone and it is working in the router. Do you have another phone that can be tried in the router if this one does not work?

Is this phone adapated for your needs?

[Fluffy1979]

No ringtone and tried another same problem so I'm.pretty sure it's to do with technician 

[Highlinder]

@Fluffy1979  In which way did you communicate with Sky before this if you had problems with your service. Did you do this through normal channels or via the accessibliity team at Sky or did you get someone else to do this for you?

[Fluffy1979]

Through this and sky contacted me  through sky chat