Sky phone not working

[NanMo1]

Hello.

My phone line has stopped working, which also means broadband  has also stopped working.

I don't get a dial tone if I try to make a call and the handset says "line in use" even though it isnt,

If I call the landline from a mobile, the phone does ring but does not connect.

I've followed all the user guides on the help pages, and nothing works. The landline status shows green/OK, and the broadband status checker says it cannot connect to the hub/red.

I've even tried a different phone handset, and its just the same fault.

The phone is important to me as an elderly person living alone

[Highlinder]

@NanMo1  Do you have any other means of reporting this issue to Sky?

[NanMo1]

Good Afternoon highlinder

Not really, i'm dependant on my daughter who ives some miles away

Thanks

[Highlinder]

@NanMo1  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent NanMo1 an invite to chat 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks