Sky customer service email address

[Justanothernumber]

Hi I would like a sky customer service email address . I do not wish to join a third party social media company to contact sky customer services . My sky talk is down yet again (every time it rains!) and so I can't contact sky via phone and would like to submit a formal complaint without having to join twitter or Facebook . Thanks 

[SKY1992bf]

@Justanothernumber  There isn't one as sky don't use email as a communication tool  follow the instructions on the link below to make a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint

[stephanie49]

can i have a sky e,ail as i am a custemor email address  thanks

[SKY1992bf · Accepted solution]

@stephanie49  There is no email address for sky customer services 

[Daniel0210]

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@stephanie49 wrote:

can i have a sky e,ail as i am a custemor email address  thanks

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@stephanie49 

Your post isn't clear. Depending on what you mean

• Sky don't use email for general communication 
• do you mean you've joined Broadband and want a Sky email address, which haven't been issued for quite a while. 

[GD1]

@stephanie49  Did you not read the rply directly above your post?

[Michellerobert]

Yes I need sky customer service emails adress

[Daniel0210]

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@Michellerobert wrote:

Yes I need sky customer service emails adress

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@Michellerobert 

Please read our earlier responses. There isn't one. 

[gabrielpantelim]

I have had internet from you for 6 years and I don't benefit from any discounts, on the contrary I see that the internet keeps increasing in price

[MarkGoldsmith]

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@gabrielpantelim wrote:

I have had internet from you for 6 years and I don't benefit from any discounts, on the contrary I see that the internet keeps increasing in price

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Unless you have phoned Sky when your minimum term ended you would be on the list price. 

You won't get anywhere near new customer deals but you have the option of phoning and seeing what offer is available if you take out a new 24 month contract or leave and take advantage of a new customer offer elsewhere. To be honest the best deals for broadband will always be to switch every 18-24 months depending on contract length, if you don't switch regularly you will always be paying more.

[Mark39]

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@gabrielpantelim wrote:

I have had internet from you for 6 years and I don't benefit from any discounts, on the contrary I see that the internet keeps increasing in price

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We're customers here, not Sky customer services. You're not emailing Sky. 

Have you asked Sky for a discount? Skyy won't give you a discount unless you ask

[gabrielpantelim]

I would also like to see what offer you are offering me, honestly I found it cheaper elsewhere

[Mark39]

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@Mark39 wrote:

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@gabrielpantelim wrote:

I have had internet from you for 6 years and I don't benefit from any discounts, on the contrary I see that the internet keeps increasing in price

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We're customers here, not Sky customer services. You're not emailing Sky. 

Have you asked Sky for a discount? Skyy won't give you a discount unless you ask

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[Daniel0210]

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@gabrielpantelim wrote:

honestly I found it cheaper elsewhere

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@gabrielpantelim 

Of course you did. They will be for new customers. Better discounts are offered to new customers as an incentive for them to join.

If you choose to leave and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer. 

[gabrielpantelim]

and how else do I benefit from a discount?