Sky Talk not working

[WeeYin45]

Switched to Sky Fibre and Sky talk today. Broadband up and running. My phone  ain't make or receive calls. I've completed the steps Sky suggests, anyone got anything else I can try? TIA

[Mark39 · Accepted solution]

Is your phone plugged into your Hub? Is the Voice light on the front of your Hub lit?

[WeeYin45]

green voice light is on but phone not plugged into box as I thought that was only for internet calls. 

[WeeYin45]

Thank you @Mark39 , didn't appreciate I had to plug  phone into router, landline now working. 😂

[Mark39]

Glad it was easy to fix 🙂

Just so you're aware, Internet calls are charged in exactly the same way as standard calls.

[Dwires87]

Hi guys, same issue except I have pluuged everything in and still have had no success. I tried ringing sky Ireland and their automated system keeps ending the call even though I have asked for more help. Starting to get very frustrated with sky now. Please help