Further problem with Sky Talk Shield

[Daniel0210]

@jewers 

The earlier thread has been temporarily marked as answered so customers viewing that thread for the first time can immediately see that Sky are working on the issue. That answer may be edited in due course. 

[Ginc]

Sky talk shield isn't intercepting calls and letting scammers through, Is anyone else experiencing this? 

[Mark39]

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@Ginc wrote:

Sky talk shield isn't intercepting calls and letting scammers through, Is anyone else experiencing this? 

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Have a look through the thread.

[Ginc]

Unfortunately the page isn't loading properly and keeps saying server error but thank you anyway 

[AMars69]

My original post has not been answered as there's still a problem with talk shield, on the mysky app it is on but won't load on website due to page error. History on app did not show the mobile number either! Please update on why scammers are getting through shield!

[Ginc]

Unfortunately the page isn't loading properly and keeps saying server error but thank you anyway @Mark39 

[caesarome]

@Ginc 

Sky are aware of this issue and are working on it.

[AMars69]

Viewing other discussions on this subject, this problem has been going on since before September!!! Has scammers hacked sky talk shield??

[Kelsingra]

Hey @jewers @AMars69 and @Ginc 

I've escalated your case to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

[Mr+Flibbles+86 · Accepted solution]

Unfortunately we won't be able to assist through messaging as we are not able to remove or add any services or subscriptions so calling in would be the only option in this circumstance.

[Jane146]

Although my account says Talk Shield is activated the last two days it has been allowing nuisance calls to get through. 

[Aloeanne]

@Kamil92 I have the same problem. I can't get into the web page - it just posts server error.

I managed to get onto it the other day after several tries over the weeks before, and it always posted the same error message

I also had a spam call yesterday that was put straight through!!

I researched the number and it is logged as a spam number

[Mark39]

A few other Community members have reported the same problem. See this thread: https://helpforum.sky.com/t5/Talk/Sky-Talk-Shield-error/m-p/4487820#M85619

[julieh55]

I have just spent nearly an hour taklking to someone about this and she never once said it was an on going problem and sky know about it... dont they speak to each other or at least mark it up for everyone to see, I have had about 6 calls this morning and not one was offering me a choice to answer or no 

[GemGem21]

I have had a scam call that has got through shield also telling me they was from sky and that my broadband is faulty. They called from a mobile number and when I questioned it I got sworn at (removed) for not listening and doing what he was telling me. I also said that Sky do not call me on the landline he said it was the only number Sky hold for me which is not true. I have my mobile as my contact details.

Moderator note: Removed inappropriate language