Sky Talk Landline not working,

[Mark39]

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@Jenny131248 wrote:

My landline isn't working, I have internet connection but cannot receive calls or make calls from my landline

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Is thus a new problem? Has your phone worked OK  recently?

[Jenny131248]

Yep everything has been fine up to now

[Mark39]

@Jenny131248 first try the connection test here, even if your broadband is working ok (phone and broadband are delivered via the same cable). If it detects a fault you'll be able to book an engineer there and then.

https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't find a fault report it to Sky - they'll be able to run a deeper test.

[YShen]

Hi, exactly same thing happened again, 1 month since last time I posted here and subsequently had engineer to fix the line (outside the house). Can you please send me secure link to message service and I can get the appointment again? Thanks! 

[Chamberlain+Lyn]

I am using my mobile on private browser as can't connect to sky server.   We also have a medical service to our bungalow as we are vulnerable and that can't work either.