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Discussion topic: Sky Talk Landline not working

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Rianslater03 if you know you have Sky internet calls, try resetting your Hub, as explained in the help guide here: https://www.sky.com/help/articles/fix-phone-problems-voice-off-amber-broadband-hub

 

If not, try your phone plugged into the wall socket, via a microfilter if the socket  doesn't have a separate port for the phone.

 

If neither resolve it, the fault will need to be reported to Sky. If you wish, we can ask them to contact you here so that you can do so via a private online chat?

This message was authored by Rianslater03 This message was authored by: Rianslater03

Re: Sky Talk Landline not working

Both have been tried and still no working and no voice light. 

This message was authored by Rianslater03 This message was authored by: Rianslater03

Re: Sky Talk Landline not working

Yes could you please get me in contact with a sky member thanks. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Rianslater03 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Talk Landline not working

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Rianslater03.

Thanks
Tom
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Talk Landline not working

Posted by a Sky employee

Thanks for chatting to us @Rianslater03 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

This message was authored by George4422 This message was authored by: George4422

Re: Sky Talk Landline not working

I'm having similar problems with sky talk landline. Unable to make or receive any calls for approx 2 weeks. Raised issue with sky but have had no further contact since sending pictures of set up. 

many help would be greatly appreciated.

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@George4422 

You will need to re-contact Sky and see if they've received an update from Openreach.


This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by George4422 This message was authored by: George4422

Re: Sky Talk Landline not working

Ideal, I'll do that now. Thanks a lot.

 

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