Sky Talk Landline not working

[Mark39]

@Rianslater03 if you know you have Sky internet calls, try resetting your Hub, as explained in the help guide here: https://www.sky.com/help/articles/fix-phone-problems-voice-off-amber-broadband-hub

If not, try your phone plugged into the wall socket, via a microfilter if the socket  doesn't have a separate port for the phone.

If neither resolve it, the fault will need to be reported to Sky. If you wish, we can ask them to contact you here so that you can do so via a private online chat?

[Rianslater03]

Both have been tried and still no working and no voice light. 

[Rianslater03]

Yes could you please get me in contact with a sky member thanks. 

[caesarome]

@Rianslater03 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Rianslater03.

[Greenfingers001]

Thanks for chatting to us @Rianslater03 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[George4422]

I'm having similar problems with sky talk landline. Unable to make or receive any calls for approx 2 weeks. Raised issue with sky but have had no further contact since sending pictures of set up. 

many help would be greatly appreciated.

[Daniel0210]

@George4422 

You will need to re-contact Sky and see if they've received an update from Openreach.

This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[George4422]

Ideal, I'll do that now. Thanks a lot.