09 Nov 2023 03:52 PMPosted by a Superuser, not a Sky employee. Find out more
@Rianslater03 if you know you have Sky internet calls, try resetting your Hub, as explained in the help guide here: https://www.sky.com/help/articles/fix-phone-problems-voice-off-amber-broadband-hub
If not, try your phone plugged into the wall socket, via a microfilter if the socket doesn't have a separate port for the phone.
If neither resolve it, the fault will need to be reported to Sky. If you wish, we can ask them to contact you here so that you can do so via a private online chat?
09 Nov 2023 04:43 PMPosted by a Superuser, not a Sky employee. Find out more
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
14 Nov 2023 09:10 AMPosted by a Sky employee
Thanks for chatting to us @Rianslater03 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
20 Nov 2023 07:41 PM
I'm having similar problems with sky talk landline. Unable to make or receive any calls for approx 2 weeks. Raised issue with sky but have had no further contact since sending pictures of set up.
many help would be greatly appreciated.
20 Nov 2023 07:43 PMPosted by a Superuser, not a Sky employee. Find out more
You will need to re-contact Sky and see if they've received an update from Openreach.
This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.
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