Sky Talk Landline not working

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MariaB3.

[MariaB3]

Many thanks. I will follow up.

[MariaB3]

1. Problem now solved. I had to change the cable from socket to device. Thanks to all. 

[Daniel0210]

Glad you're sorted @MariaB3 

[Ray+Whitehorn]

Hi I have the same problem! Landline not working need help please!!

[thejedi39]

I have no landline, I got in touch with sky and they  checked the line and found a fault outside the house. An egineer came today but we were out. They sky person I talked too said we didn't need to be in. Now I need another visit to check in line inside the house. We are both over 80 and very vunerable 

[TimmyBGood]

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@thejedi39 wrote:

They sky person I talked too said we didn't need to be in.

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Unfortunately that advice was probably incorrect: it's standard practice for Openreach to need to inject a tone from a socket at the address.

[caesarome]

@thejedi39 

You will have to do as you did before and get in contact with Sky again.

[Daphne1]

My landline is not working - and has had no dial tone since 23 October despite raising with sky this has still not been resolved please help 

[Mark39]

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@Daphne1 wrote:

My landline is not working - and has had no dial tone since 23 October despite raising with sky this has still not been resolved please help 

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What did Sky say they would do? Have you spoken to them for an update?

[Rianslater03]

I have joined sky about two months ago and all is well but since I've joined I haven't be able to receive or call people with my landline phone. I've been sent out all the essentials need to plug into the phone but still no joy. I've read a previous thread which was the exact same problem. The sky worker caled them and sent and engineer to there house as it was a faulty problem. I'd appreciate any help thanks. 

[Mark39]

@Rianslater03 does your Sky broadband Hub have a 'Voice' light? If it's lit, is your phone plugged into the Hub? It won't work from a wall socket.

[pj1970]

I have gone through the tips and removed the sky micro filter that is plugged into the master and the phone line works. How do I get replacement sky micrfilter that screws into the master socket?

[Mark39]

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@pj1970 wrote:

I have gone through the tips and removed the sky micro filter that is plugged into the master and the phone line works. How do I get replacement sky micrfilter that screws into the master socket?

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A non-Sky microfilter will be fine. You can buy one cheaply online or at your local hardware store. They plug in rather than screw in.

[Rianslater03]

The voice light isn't on and yes it is plugged into the hub.