Sky Talk - Check Phone Signal (landline)

[Memoo]

 Sky Talk and Broadband customer: broadband is fine but the landline phone is saying check phone line. 

I've checked the connection and restarted multiple times but it's not resolving. If I ring my home phone from my mobile there's a ring tone but the actual phone is not connecting. I can't make calls from the landline either. 

There have been multiple engineers messing about with the telephone pole at various points over the last month so I am wondering if they've managed to accidentally disconnect my phone line (has happened before). 

[Mark39]

Try the simple connection test here first, even though your broadband service is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

[Memoo]

Thanks @Mark39 - tried that just now, everything coming back as fine.

[Mark39]

I'm assuming there's no dial tone. Do you have internet calls (is there a light labelled 'Voice' on the front panel of your Sky Hub)? If so, is the light lit?

[Memoo]

No dial tone. I don't have internet calls either. 

[Mark39]

Sounds like it will need to be reported to Sky, then. If you wish we can ask the Messaging team to contact you here so that you can do that? 

[Memoo]

Yes please, that would be great. 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates. The chat automatically closes within 48 hours of it being started.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Memoo]

Great, thanks for your help!

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent @Memoo an invite to chat.