Sky Talk 1471 service not working

[Topside]

I've only been with Sky for about a month now. When I first changed I checked the 1471 servise was working OK - which it was.

About a week ago the service appears to have stopped. If I dial 1471 there is a short delay then a constant tone starts.

Can anyone help please.

[Mark39]

That's not a commonly reported fault, and I think you'll need to report it to Sky.

We can alert them here and they may be able to help via a private online chat over the next day or so.

Or you could give them a call on 150, which is likely to be quicker (though I've seen posts saying tje call centres are temporarily not taking calls).

Let us know.

[Corbie+123]

I've got exactly the same problem.

[caesarome]

If you read the post above by @Mark39 and let us know what you want us to do as you can phone in yourself about this (free number 150) or we can alert the messaging team and they will contcat you via this forum.

[Topside]

I think I would prefer contact here by the messaging team if that's possible.

Thank you.

[Corbie+123]

So would I.

[Mark39]

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@Topside wrote:

I think I would prefer contact here by the messaging team if that's possible.

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Ok, I've flagged your post to Sky and a Community adviser may be able to help you via the forum later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to a private online chat. Just so you know, it's not a synchronous service, so the responses from Sky may not be immediate. 

[Mark39]

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@Corbie+123 wrote:

So would I.

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I've flagged your post to. See below for what to look out for.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[keezee]

i have the same problem what can i do

[keezee]

Can you send me an invite i have the same problem thanks

[caesarome]

@keezee 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[keezee]

ok thanks has the customer service closed now because i was talking on facebook and they told me there putting me through to an asvisor and to hang on 

[Greenfingers001]

Thank you for escalating this. We have sent @keezee an invite to chat 🙂 

[BRONX+BOMBER]

I have the same problem i.e. 1471 not working