28 Jan 2024 05:55 PM
Over the last few weeks, our phone land line has intermittantly worked. Sometimes its dead, othertimes its poor and crackly. I have tried 2 differant phones but the line is still dead. The broadband remains working.
Originally we put it down to the weather but now the line remains dead and has been for days.
28 Jan 2024 07:42 PM
Posted by a Superuser, not a Sky employee. Find out moreSee if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run this test via the MySky app.
Let us know how you get on.
29 Jan 2024 08:57 PM
All sorted - line fault down the road. Openreach out to fix it
01 Feb 2024 05:39 PM
I am an 88 year old OAP and rely on my phone for medical advice,
my phone went dead this morning but my Wi-Fi is working I've tried calling and messaging but no satisfactory reply ,by the looks of things I would be better off leaving my sky account
regards mr DEChennells
01 Feb 2024 05:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@David+emlyn wrote:
I am an 88 year old OAP and rely on my phone for medical advice,
my phone went dead this morning but my Wi-Fi is working I've tried calling and messaging but no satisfactory reply ,by the looks of things I would be better off leaving my sky account
regards mr DEChennells
What was Sky's response when you called and messaged them?
01 Feb 2024 06:10 PM
Posted by a Superuser, not a Sky employee. Find out moreIn addition to the question from @Mark39 above …
With your medical needs it may be worth you registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/
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