Landline is dead. I have broadband

[Stewart-Neve]

Over the last few weeks, our phone land line has intermittantly worked. Sometimes its dead, othertimes its poor and crackly. I have tried 2 differant phones but the line is still dead. The broadband remains working.

Originally we put it down to the weather but now the line remains dead and has been for days.

[caesarome]

@Stewart-Neve 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

[Stewart-Neve]

All sorted - line fault down the road. Openreach out to fix it

[David+emlyn]

I am an 88 year old OAP and rely on my phone for medical advice,

my phone went dead this morning but my Wi-Fi is working I've tried calling and messaging but no satisfactory reply ,by the looks of things I would be better off leaving my sky account 

regards mr DEChennells

[Mark39]

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@David+emlyn wrote:

I am an 88 year old OAP and rely on my phone for medical advice,

my phone went dead this morning but my Wi-Fi is working I've tried calling and messaging but no satisfactory reply ,by the looks of things I would be better off leaving my sky account 

regards mr DEChennells

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What was Sky's response when you called and messaged them?

[Daniel0210]

@David+emlyn 

In addition to the question from @Mark39 above …

With your medical needs it may be worth you registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/