Sky Talk 1471 service not working

[caesarome]

@BRONX+BOMBER 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent BRONX+BOMBER  an invite to chat 🙂 

[MohanR123]

I also have the same problem, is someone able to contact me? Finding it difficult to get through to call centre. Thanks in advance

[Tom-W19 · Accepted solution]

After speaking with keezee we checked the account and this had already been raised to our Network Team to investigate and resolve shortly.

Thank you for using the Sky Community Forum keezee.

[BRONX+BOMBER]

Thanks for the update

[Erikar]

1471 not working,  i dial the number then it goes dead and 1571 are not working.  No beep to say there are voicemails there.  Also when I dial out to other sky members, the ringing tone sounds double, as though it's engaged.  But it's not. Help!

[caesarome]

Call Sky on the free 150 number so they can look into nto this for you.

[Lisa-P1987]

Update – We are still looking to help you BRONX+BOMBER. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[keezee]

I've checked mine today and it's working again now

[Topside]

I posted the original query.

Good News - the back room staff appear to have reinstated my 1471 service . Bad News - I got a notification to say I'd added the paid for 1571 service to my account - which I didn't.

I have a sneaky suspicion that the free 1471 service (which I do want) is only available if you have the paid for 1571 service (which I don't want).  If this is correct it would be nice to know this to enable choices to be made. Also should be made clear in the blurb that a free service isn't actually free.

Hoping I'm wrong - but suspect I'm right.

[Mark39]

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@Topside wrote:

I have a sneaky suspicion that the free 1471 service (which I do want) is only available if you have the paid for 1571 service (which I don't want).  If this is correct it would be nice to know this to enable choices to be made. Also should be made clear in the blurb that a free service isn't actually free.

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No, there's no connection.

[BRONX+BOMBER]

Just checked and the 1471 facility is FREE with Sky

[MohanR123]

All working now, thanks for your help, much appreciated

[Erikar]

Just checked my phone at 18:23 and 1471 has been reinstated.  Thankyou for your help 👍 

[Corbie+123]

Mircaculously it has been reinstated. Thanks to all involved.