Came here looking for information on this subject, astonished to find that these issues go as far back as October.
Sky were contracted to become our service providers on 19th November, so 13 days ago now,
Previously had BT fibre to premises broadband so no issues, fully functional service .
Instaled Sky router on Tuesday 19th November, from that point onwards nothing, zilch, zero, no services whatsoever. Lost count of the amount of calls made to Sky, most staff sympathetic, but absolutely unable to offer any practical help other than to advise that the matter has been escalated to the Networks team. Final received a new white Sky max router on Friday 22nd November. Partial resolution in the now have broadband, but no landline telephone and only partial Wi-Fi (2 rooms only) so certainly not compete Wi-Fi..
Sky agreed to send out Wi-Fi engineer, but when he arrived it transpired he wasn't a wifi engineer but a TV engineer, but his advise was to cancel Sky Max and revert to older Sky 4.2 He also confirmed that Sky know about this ongoing onboarding issue, but continue to promote and sell Sky Max to customers even though they know about these issues. Sky had sent out a plug in wifi extender, but even that wasn't capable of communicating with the router situated less that 10 metres away.
We live in a rural area with really poor mobile telephone signal strength, so rely heavily on our landline, to be left almost two weeks without any prospect of a resolution is nothing short of a disgrace. Sky don't deserve people's business if this is the best that they can do. Shocking doesn't begin to cover it.
Farcical
