landline completely dead

[Hammerfox]

My landline is also completely dead . I've tried a new phone a new micro filter  checked out the community, and nothing. Is there an email I can use to contact sky as half hour waiting time on the phone is too long a wait

[caesarome · Accepted solution]

@Hammerfox 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Fluffy1979]

Hi I am currently giving same problems with landlines how can I talk to sky please

[caesarome]

Some more details are required, has this just started to happen ?

[Greenfingers001]

Thank you for escalating this. We have sent Hammerfox an invite to chat 🙂 
 

[Fluffy1979]

Hi can i request to chat please

[caesarome]

You need to answer the question I asked you first, has this just started to happen or are you a new customer to Sky Talk ?

[Fluffy1979]

Apologies I thought I did.  Just since yesterday 

[Mark39]

@Fluffy1979 does your Sky Hub have a Voice light and is it lit? If so, have you plugged your phone into the socket at the back of the Hub? It won't work in the normal wall socket.

[Fluffy1979]

All plugged correctly working perfectly mon woke up Tuesday not working I can diall number and the buttons make noisebut no tone and I can't cant ring out and people can't ring me

[Mark39]

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@Fluffy1979 wrote:

All plugged correctly working perfectly mon woke up Tuesday not working I can diall number and the buttons make noisebut no tone and I can't cant ring out and people can't ring me

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OK, I've flagged your post to Sky and a Community adviser may be able to help you via the forum later today or tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online. Do be aware that it's not a synchronous service, so replies from Sky,are unlikely to be instant.

[Fluffy1979]

Thank you

[Greenfingers001]

Thank you for escalating this. We have sent Fluffy1979 an invite to chat 🙂 

[Kaygasc]

Me too please, I have the same issue.  Broadband works but no landline.

[Mark39]

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@Kaygasc wrote:

Me too please, I have the same issue.  Broadband works but no landline.

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Background, please.

Recent change to subscription? Recently joined Sky Talk? Worked ok before?