Problems with landline

[LianeM]

I’m receiving calls to my landline but I cannot answer them. Also no dial tone to make a call.

The phone is connected to the new router as per instructions and the voice light is illuminated green. 

[caesarome]

Have you tried a reboot of your router ?

If you have then try running this line test:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[LianeM]

Yes I've rebooted a number of times as the tv regularly loses internet connection also. I've done the test and all indicators are showing as ok 

[LianeM]

 

[caesarome]

Your only option is to then contact Sky so if you haven't got another phone to use they can also be contacted via Twitter or Facebook Messenger,

[octanarian]

I cannott  make or recieve phne calls on my land line

[caesarome]

@octanarian 

Have you tried running this line test;

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...