Porting landline from Vodafone

[Gav39]

I've just signed up to Sky and requested my landline be ported from Vodafone. The system didn't tell me until after the order was submitted that the number porting wasn't possible. I cancelled my order.

I contacted Vodafone who said there was no issue their end and my number was portable. I called Sky who said that their system showed the number was green and therefore portable.

I wanted to signup online to get the best deal so placed another order. Again the order confirmation says that the number transfer isn't possible. I don't want a new landline number. I've read online that I have about 30 days for the number to be ported. How can I get through to a deep technical team who can get my number transferred?

[Gav39]

I've just read that there is a dedicated team - sky number port team. How do I contact them? Can someone here get them to private message me?

[Mark39]

You can't contact the team directly. All calls are initially handled by the customer services team

[Gav39]

Thanks @Mark39 , I was hoping that they could contact me here via direct messaging.

[SKY1992bf]

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@Gav39 wrote:

I've just read that there is a dedicated team - sky number port team. How do I contact them? Can someone here get them to private message me?

the community messaging team who we can escalate too are the only team that we can contact but I know they can't handle number porting 

[Gav39]

Thanks @SKY1992bf, is there anything I can do? Just keep calling Customer Services until I get through to someone that understands?

[SKY1992bf]

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@Gav39 wrote:

Thanks @SKY1992bf, is there anything I can do? Just keep calling Customer Services until I get through to someone that understands?

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@Gav39 Unfortunately yes I think that is your only option