Added Sky Talk Shield and it's not working

[DavidSkyperson]

I added Sky talk Shield yesterday. I can access the portal on sky.com. I added two numbers to block (one needs blocking and the other is mine to make sure it is working as expected) and my call is still getting through. I also see no calls inthe call history. What can I do? The number I need to block is a nuisance caller.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DavidSkyperson]

Thanks have replied to the chat