Please can someone help me. I cannot make or receive calls

[Merry+birthday+gi]

I have completed all checks, everything is fine but still no phone.

The noice on the phone sounds like the old internet noice from years ago.

I have tried to contact sky but it's impossible.

i have not had any changes to my package.

On my bill it says sky pay as you talk and sky talk line rental.

Please can someone help as it's doing my nut in.

TYIA

[Daniel0210]

@Merry+birthday+gi 

If this isn't one of the checks you've completed try the below line test. Disregard that it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 

[Merry+birthday+gi]

Yes tested and all good 

[Merry+birthday+gi]

Still no good, there's no voice light on the router either

[GD1]

@Merry+birthday+gi   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Merry+birthday+gi]

Awe thank you so much fingers crossed they will sort it ☺️

[Merry+birthday+gi]

Where will the blue bubble pop sorry? Im not very tech savvy 

[Mark39]

@Merry+birthday+gi just to be c.ear, you will have to report it by responding to the online chat bubble when it's displayed. Sky will then be able to investigate.

[Mark39]

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@Merry+birthday+gi wrote:

Where will the blue bubble pop sorry? Im not very tech savvy 

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It will be on this page..

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Merry+birthday+gi.

[Merry+birthday+gi · Accepted solution]

Thanks so much for your help on here. Sky have been in touch and currently sorting my problem out hopefully. Thanks again ☺️