0

Discussion topic: Phone not working

Reply
Avatar for peter0202
Level 0 icon
What's this?
This message was authored by: peter0202

Message posted on ‎24 Jan 2023 11:32 AM

Phone not working

We switched to you on 20/01/23 to full fibre and landline. Our lindline no no longer works?

Report post
Post 1 of 11
1,146 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎24 Jan 2023 11:37 AM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

Is your phone plugged into your broadband Hub? It won't work if it's connected to the usual wall socket.

 

Report post
Post 2 of 11
1,142 Views
Reply
Avatar for peter0202
Level 0 icon
What's this?
Topic Author
This message was authored by: peter0202

Message posted on ‎24 Jan 2023 12:00 PM

Re: Phone not working

Why don't you tell customers that to save them having to ask? Or is it in the instructions I didn't read 😂

Report post
Post 3 of 11
1,132 Views
0 Likes
Reply
Confetti Ring
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎24 Jan 2023 12:14 PM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

Not me, I'm not Sky, as explained in the bit in bold.

 

I'm pretty sure it's covered in the instructions. 

Report post
Post 4 of 11
1,130 Views
0 Likes
Reply
What's this?
This message was authored by: Anonymous

Message posted on ‎15 Nov 2023 12:47 PM

Relandline: Phone not working

MY LAND LINE IS NOT WORKING.       Tried everything that Sky suggested but still not fixed

Report post
Post 5 of 11
928 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎15 Nov 2023 12:51 PM

Re: Relandline: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Is your Broadband working?
Any recent changes to your subscription?
Has it been working up til now? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 6 of 11
924 Views
0 Likes
Reply
What's this?
This message was authored by: Anonymous

Message posted on ‎15 Nov 2023 03:24 PM

Re: Phone not working

My Broadband is working & I have not made any changes to my package

Thanks

Val

Report post
Post 7 of 11
914 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎15 Nov 2023 03:26 PM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Does your hub have a voice light and if so is it illuminated? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 8 of 11
911 Views
0 Likes
Reply
What's this?
This message was authored by: Anonymous

Message posted on ‎15 Nov 2023 03:26 PM

Re: Relandline: Phone not working

It worked  perfectly until about a week ago

 

Report post
Post 9 of 11
911 Views
0 Likes
Reply
What's this?
This message was authored by: Anonymous

Message posted on ‎15 Nov 2023 03:27 PM

Re: Phone not working

Only when I turn my TV on

Report post
Post 10 of 11
907 Views
0 Likes
Reply
What's this?
This message was authored by: Anonymous

Message posted on ‎15 Nov 2023 03:29 PM

Re: Phone not working

No voice though

 

Report post
Post 11 of 11
905 Views
0 Likes
Reply
Reply