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Discussion topic: Phone line not working

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This message was authored by AndyF1982 This message was authored by: AndyF1982

Phone line not working

Calls are not coming into the phone despite it ringing from other phone, any number I call it says is not recognised
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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Phone line not working

Posted by a Sky employee

Hi there @AndyF1982 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

AndyF1982
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This message was authored by AndyF1982 This message was authored by: AndyF1982

Re: Phone line not working

Its sorted now, when the openreach engineer did the install he plugged the phone cable back into the wall however with the new system it gets plugged into the router itself. 

 

Works perfectly now

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