14 Oct 2024 08:38 PM
15 Oct 2024 09:14 AM
Posted by a Sky employeeHi there @AndyF1982 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
16 Oct 2024 10:39 AM
Its sorted now, when the openreach engineer did the install he plugged the phone cable back into the wall however with the new system it gets plugged into the router itself.
Works perfectly now
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion