Phone line not working

[AndyF1982]

Calls are not coming into the phone despite it ringing from other phone, any number I call it says is not recognised

[Greenfingers001]

Hi there @AndyF1982 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AndyF1982]

Its sorted now, when the openreach engineer did the install he plugged the phone cable back into the wall however with the new system it gets plugged into the router itself. 

Works perfectly now