Phone line not working URGENTLY need engineer elderly person in house

[Sandra682]

I urgently need an engineer I have tried phoning and cannot get  through to book one.

I keep getting cut off.

My mum lives alone and her phone line is gone we did every test and nothing is working including changing phones.

How do I get someone out!

[Mark39]

Is your mum new to Sky? Has her Sky landline worked ok up to now? Does her phone plug into the wall socket? Does the socket have two outputs - one for broadband, other for phone - or just one?

Among the things you've tried, have you run the simple connection test here, regardless of whether or not her broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

What was the result?

Lastly, are you authorised to speak to Sky on hehalf of your mum by use of a telephone password?

[Sandra682]

Hi Yes i have tried another phone unplugged ran all the tests, I am just finding impossible to get through since yesterday, everything is automated, I am authorised to speak on the account, I just cant get someone to speak too!!

[Daniel0210]

@Sandra682 
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.