0

Discussion topic: Phone line dropping out Openreach no help

Reply
Avatar for NickFH
Level 1 icon
What's this?
This message was authored by: NickFH

Message posted on ‎05 Feb 2025 03:14 PM

Phone line dropping out Openreach no help

My phone line keeps dropping out and when I tried BT they said it was an Openreach problem.

 

Report post
Post 1 of 4
362 Views
0 Likes
Reply
Reply

All Replies

Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎05 Feb 2025 03:15 PM

Re: Phone line dropping out Openreach no help

Posted by a Superuser, not a Sky employee. Find out more

Is your phone line with Sky?

Report post
Post 2 of 4
359 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Feb 2025 03:16 PM

Re: Phone line dropping out Openreach no help

Posted by a Superuser, not a Sky employee. Find out more

@NickFH 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 4
358 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎05 Feb 2025 03:28 PM - last edited: ‎05 Feb 2025 03:28 PM

Re: Phone line dropping out Openreach no help

Posted by a Superuser, not a Sky employee. Find out more
@NickFH wrote:

when I tried BT they said it was an Openreach problem.

 

If you have Sky Broadband, then 'BT' in this context is a rival ISP and has nothing to do with any line problems.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 4 of 4
342 Views
Reply
Reply