Phone Line Not Working

[SRowney]

My phone line is not working, the website page to 'check phone line' is not working so I would like to be escalated to a sky person so I can have an online chat please.  Hope you can help.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Hi there, we already have an active chat with SRowney. Thanks 🙂

[Mr+Flibbles+86 · Accepted solution]

Update - After a private chat an external fault was detected and an engineer has been booked

[SRowney]

I was escalated quite quickly and my chat bubble came within an hour.  It does take time to chat but after about 26 hours I finally got a line test and an external fault was detected.  Openreach engineers aim to repair faults within 5 working days.  Maybe quicker because it's external.  It would be good if Sky could fix their web page so that you could follow the diagnostic through there.

[caesarome]

Ironically if you go through the phone not working page or do it via the MySky app a line test would have been run and an engineer can be booked if the external fault was found.

[SRowney]

This page currently comes up as 'page not found' that is why I mentioned it would be good if Sky could fix their website page.

[caesarome]

If it is this one then it is working for me ?

[SRowney]

Engineer repairing fault today - 2 days later