Discussion topic: Phone Landline Dead but broadband OK

This message was authored by: fleka9642 · ‎19 Oct 2023

Landline is not working. Broad band is fine. Have followed all the simple steps advised on the sky web site. Have even borrowed a phone and plugged it into the phone socket as well as into the filter. Also bought a brand new simple none powered phone and still nothing works.

Please help as I am at a complete loss!!

This message was authored by: caesarome · ‎19 Oct 2023

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

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This message was authored by: fleka9642 · ‎20 Oct 2023

yes did try this but it says no problems on the line ?

Discussion topic: Phone Landline Dead but broadband OK

Phone Landline Dead but broadband OK

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Re: Phone Landline Dead but broadband OK

Re: Phone Landline Dead but broadband OK

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