Home phone base station showing check phone line

[19081951]

Broadband is o.k. common connection through a micro filter, have tried a new filter still same problem. All phones showing check phone line .

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[19081951]

This reply to check the line refers to broadband issues not phone issues. Eventually managed to rectify the problem ourselves by removing the call blocker from the connection.

[Mark39]

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@caesarome wrote:

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

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It can detect line issues. Broadband and phone services are delivered via the same line unless you have a separate fibre optic cable..