Discussion topic: No phone line but internet is working
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Message posted on 17 May 2024 09:45 AM
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No phone line but internet is working
Hey, we are having trouble with our phone line. We can't make or receive calls and there is no dial tone. Broadband is working though so not sure what the cause is. Have tried all the troubleshooting suggestions, tried to use a different corded phone, and used the online services to check the line, which showed no faults.
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Message posted on 17 May 2024 10:19 AM
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Re: No phone line but internet is working
Does your broadband hub have a voice light on it that is lit up as the phone line would need to be plugged into this if it does. If it doesn't have this light then try running through this:
https://www.sky.com/help/articles/fix-phone-problems-start
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Message posted on 17 May 2024 05:23 PM
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Re: No phone line but internet is working
Our hub doesn't have the phone light, and we've tried everything from that link.
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