No dial tone or Internet

[MichaelGrimwood]

Yesterday lunchtime, my Internet went out. I also don't have a dial tone on my landline. All connections are ok. Router has been reset.and the issue remains. Is this going to need an engineer visit?

[caesarome]

@MichaelGrimwood 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[MichaelGrimwood]

Thanks for the reply, I've done all of that to no avail